Question 1

How does renting moving totes work?

Accepted Answer

You choose how many totes you need, we deliver clean totes to your home, apartment, office, or storage unit, you pack and move, and we pick the empty totes up afterward. Ten Totes provides the containers and moving supplies, not moving labor.

Question 2

How many totes do I need?

Accepted Answer

Start with 10 for a room or dorm, 20 for a studio, 30 for a one-bedroom, 40 for a two-bedroom, and 50 or more for larger homes and offices. These are planning guidelines, not guarantees.

Question 3

Why does Ten Totes start at 10 totes?

Accepted Answer

Ten is the practical minimum that keeps delivery simple and still gives a small move a useful set of matching, stackable totes.

Question 4

Can I rent fewer than 10 totes?

Accepted Answer

The minimum rental is 10 totes, and quantities increase in simple sets of ten: 10, 20, 30, 40, 50 and up.

Question 5

Can I rent more than 100 totes?

Accepted Answer

Yes. Larger volumes are arranged case by case based on inventory and scheduling. Tell us your dates and location and we will confirm what is available.

Question 6

How far ahead should I book?

Accepted Answer

Reserve as soon as you have a move date. Weekends, month ends, and the start of the month are the busiest windows in Reno and Sparks.

Question 7

Do you also move my belongings?

Accepted Answer

No. Ten Totes is a reusable tote rental service. If you are hiring movers, our totes work well alongside them because everything stacks and stays sealed.

Question 8

What size are the totes?

Accepted Answer

Tote dimensions will be confirmed before booking.

Question 9

How much weight can each tote hold?

Accepted Answer

Weight guidance will be confirmed before booking.

Question 10

Are lids included?

Accepted Answer

Yes. Every rental is a complete, lidded moving tote that stacks securely.

Question 11

Are the totes clean?

Accepted Answer

Totes are prepared for each rental. Every rental is prepared for the next customer. Ask us about the current cleaning process.

Question 12

Do I need packing tape?

Accepted Answer

Not for closing the totes. Fitted lids do the job, so there is no tape, no box assembly, and no flattening afterward.

Question 13

Are labels included?

Accepted Answer

Yes. Every tote carries a permanent QR label. Scan it with any phone camera and your label appears in large text you can edit right on that page.

Question 14

How do the QR labels work?

Accepted Answer

Scan the QR label on any tote with your phone camera. The current label appears in large text, and you can type a new one on the spot or tap quick tags like Kitchen, Master Bed, Living Room, Garage, and Fragile. When the tote is empty, clear the label with one tap. No app and no account needed.

Question 15

Do QR labels store my information?

Accepted Answer

No. The label is just short text you choose, like Kitchen or Fragile. There are no photos, no sign-in, and nothing stored about your belongings. We never see anything beyond the label itself.

Question 16

Can I rent a dolly?

Accepted Answer

Yes. Tote dollies, furniture dollies, and hand trucks are available as add-ons, subject to availability.

Question 17

Can I rent moving blankets and protection?

Accepted Answer

Yes. Moving blankets, mattress bags, floor protection, and stretch wrap can be added to your rental.

Question 18

Do you sell cardboard boxes?

Accepted Answer

No. The whole point of Ten Totes is moving without the cardboard, so we stock reusable totes and practical moving equipment instead.

Question 19

Are the totes waterproof?

Accepted Answer

The totes are sturdy plastic with fitted lids, which handles normal dust and light weather far better than cardboard. They are not sealed containers, so avoid leaving them in standing water.

Question 20

Is delivery included?

Accepted Answer

Delivery and pickup are included in Reno, Sparks, and Spanish Springs. Published regional fees are added once you enter a supported ZIP code.

Question 21

Is pickup included?

Accepted Answer

Delivery and pickup are included in Reno, Sparks, and Spanish Springs. Published regional fees are added once you enter a supported ZIP code.

Question 22

How long does delivery take?

Accepted Answer

Most residential drop-offs take only a few minutes. We stage the totes where you ask, confirm your count, and go.

Question 23

Do I need to be home for delivery?

Accepted Answer

Someone should be available to confirm placement and count. If that is not possible, tell us and we will discuss safe options for your property.

Question 24

Can you deliver to my apartment?

Accepted Answer

Yes, apartments are one of our most common moves. Share stairs, elevators, gate codes, and loading rules when you book.

Question 25

Can you deliver to a storage unit?

Accepted Answer

Often yes. We confirm facility access hours, the exact unit location, and pickup details first.

Question 26

Do the totes need to be empty for pickup?

Accepted Answer

Yes. Empty the totes, stack them with lids on, and place them where our driver can reach them.

Question 27

Do I need to clean the totes before pickup?

Accepted Answer

Just empty them and shake out loose debris. We handle preparing them for the next customer.

Question 28

Can I add more totes after delivery?

Accepted Answer

Ask as soon as you know. Additional totes depend on inventory and route availability.

Question 29

What if my move date changes?

Accepted Answer

Contact us before your scheduled delivery or pickup. We reschedule where routing allows.

Question 30

How long can I rent the totes?

Accepted Answer

Choose one, two, three, or four weeks. Longer arrangements depend on availability and are confirmed before booking.

Question 31

What happens if I need the totes longer?

Accepted Answer

Request an extension before pickup. Weekly extension rates follow your package tier and depend on availability. A 24-hour grace period applies before late charges.

Question 32

How much does it cost?

Accepted Answer

One-week rentals start at $89 for 10 totes. Prices scale by tote count and rental length, with lower incremental rates for additional weeks. Use the pricing page calculator for a complete estimate.

Question 33

Are there delivery fees?

Accepted Answer

Delivery and pickup are included in Reno, Sparks, and Spanish Springs. Published regional fees are added once you enter a supported ZIP code.

Question 34

What happens if a tote is damaged?

Accepted Answer

Lost or damaged totes are $25 each, missing lids are $10, and lost or damaged dollies are $50. Normal wear is not charged.

Question 35

What if a tote goes missing?

Accepted Answer

Tell us at pickup. Missing or damaged totes are $25 each, missing lids are $10, and lost or damaged dollies are $50. Normal wear is not charged.

Question 36

How do I pay?

Accepted Answer

Payment details are confirmed when you book. Commercial accounts can ask about consolidated invoicing.

Question 37

Where do you deliver?

Accepted Answer

Reno, Sparks, Spanish Springs, Carson City, Fernley, Fallon, Dayton, Minden, and Gardnerville, subject to route availability. Enter your ZIP code to check your address.

Question 38

Do you serve Reno and Sparks?

Accepted Answer

Yes. Reno and Sparks are our core service area and the fastest to schedule.

Question 39

Do you serve Carson City?

Accepted Answer

Carson City is within our service area. Enter your ZIP to confirm current availability and any delivery fee.

Question 40

Do you serve Fernley?

Accepted Answer

Fernley is within our service area. Enter your ZIP to confirm scheduling and any distance-based fee.

Question 41

Do you serve Fallon?

Accepted Answer

Fallon service is evaluated by address and route availability. Contact us to confirm.

Question 42

Do you serve Minden and Gardnerville?

Accepted Answer

Both are within our Carson Valley service area. Enter your ZIP or contact us for current routing.

Question 43

My ZIP code was not recognized. Now what?

Accepted Answer

Contact us with your address. Nearby communities are often still reachable depending on the day and route.

Question 44

What are Tote Points?

Accepted Answer

Tote Points is our loyalty program. You earn points on completed rentals and redeem them for savings on future rentals. 100 points equal $1 off a future rental.

Question 45

How do I earn points?

Accepted Answer

Residential accounts earn 200 points per $100 spent, commercial accounts earn 300 points per $100 spent, new accounts get a welcome bonus, and referrals earn the most of all.

Question 46

How does the referral program work?

Accepted Answer

Share your personal referral code from your account page. When your friend completes a first rental, you earn 1,000 points and they earn 500.

Question 47

When do points post to my account?

Accepted Answer

Points post after a rental is completed and paid, then appear in your points history.

Question 48

Do points expire?

Accepted Answer

Points do not expire while your account stays active. They have no cash value and cannot be transferred.

Question 49

How do I see my balance?

Accepted Answer

Create an account or sign in, then open your account page to see your balance, dollar value, referral code, and full points history.

Question 50

Can businesses rent totes?

Accepted Answer

Yes. Property managers, offices, real estate teams, senior move managers, schools, contractors, and storage operators all rent from us.

Question 51

Do you offer recurring delivery?

Accepted Answer

Yes. Recurring tote rotations are scheduled around your turnover calendar and confirmed case by case.

Question 52

Can we get one invoice for multiple sites?

Accepted Answer

Commercial accounts can ask about consolidated invoicing across locations and scheduled deliveries.

Question 53

Is there a commercial discount?

Accepted Answer

Commercial volume terms are quoted individually, and commercial accounts earn Tote Points at the higher 3% rate.

Question 54

How do we get a commercial quote?

Accepted Answer

Submit the form on the Commercial page with your volume, locations, and timing, and we will follow up with terms.

Question 55

Are reusable totes better for the environment?

Accepted Answer

A tote is used many times across many moves, while moving boxes are usually taped, filled, torn, and discarded once. Reusing containers keeps that waste out of the move entirely.

Question 56

Do I still need packing paper?

Accepted Answer

For dishes, glass, and fragile items, yes. Packing paper protects contents while the tote protects the tote.

Question 57

What happens to totes at the end of their life?

Accepted Answer

Totes stay in service as long as they are safe and sound, and they are retired responsibly rather than tossed after one move.

EVERY QUESTION, ANSWERED.

Getting started

Totes and supplies

Delivery and pickup

Rental terms and pricing

Northern Nevada service area

Tote Points and referrals

Business and commercial

Sustainability

Build your tote rental.