PRIVACY POLICY
We collect the minimum we need to deliver totes, pick them up, and support your account. We never sell your personal information.
LAST UPDATED: SEPTEMBER 23, 2026
When you request a quote, book a rental, create an account, buy a gift card, or contact us, we collect your name, email address, phone number, service address or ZIP code, rental details, and any notes you send us. Commercial inquiries may also include a company name and site access details.
Payments are handled by secure third-party payment processors. We receive confirmation and limited transaction details such as the amount, date, and last digits of the card. We do not store full card numbers or security codes.
If you create an account, we store your sign-in identity, Tote Points balance, points history, and referral activity so you can see your rewards. If you sign in with Google, we receive basic profile information from that sign-in, not your Google password.
A tote QR label stores only the short text label typed for that tote, such as Kitchen or Fragile, plus the tote identifier. It stores no photos, no item lists, no address, and no account or personal information. Labels are public to anyone holding the physical tote, and they are cleared when the tote returns to our fleet. Please do not type sensitive details into a label.
Like most websites, we log basic technical data such as IP address, browser type, pages viewed, and referring page to keep the site secure and understand which pages are useful.
We use your information to schedule delivery and pickup, confirm routes and availability, process payments, provide support, run the Tote Points and referral programs, send service messages about your rental, prevent fraud and equipment loss, and improve our service.
We may send occasional updates or offers if you ask for them or after you rent from us. Every marketing email includes an unsubscribe link, and you can reply STOP to text messages. Service messages about an active rental are not marketing.
We do not sell or rent your personal information to data brokers or advertisers. We share information only with service providers who help us operate, such as payment processing, scheduling, hosting, email delivery, and analytics, and only to the extent they need it.
We may disclose information when required by law, valid legal process, or to protect our rights, property, or safety, including recovering unreturned equipment.
We keep rental and transaction records as long as needed for service, accounting, tax, and legal purposes, then delete or anonymize them. Tote labels are short-lived and overwritten or cleared as totes are reused.
We protect data with encrypted connections, access controls, and least-privilege access to our systems. No system is perfectly secure, so we limit what we collect in the first place. We store no photos of your belongings and keep no inventory of your tote contents.
You can ask us to access, correct, or delete your personal information, close your account, or opt out of marketing. Email support@tentotes.com or call (775) 217-7225 and we will respond within a reasonable time, subject to records we must keep by law.
Our service is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child provided information, contact us and we will delete it.
We use essential cookies to keep you signed in and remember preferences, plus limited analytics cookies to understand site usage. You can control cookies in your browser, though signing in may not work without essential cookies.
We will post any update here with a new last updated date. Material changes will be highlighted on this page.
QUESTIONS ABOUT THESE TERMS
Email support@tentotes.com or call (775) 217-7225. You can also send us a message.
This page explains our standard rental terms in plain language. It is not legal advice, and a signed agreement is provided at delivery.
